Our Services » Complaints
Information for clients
We strive to maintain a quality service but on occasion there are times when you may feel dissatisfied with the service we are providing to you.
Minor complaints can be addressed with the fee earner dealing with your case.
If you are not happy with the way in which your complaint has been dealt with Angelo Saponiere has been appointed to deal with complaints.
We are happy to deal with your complaint informally but if this is not possible a letter of complaint would be appreciated.
Once your complaint is received the following timescales apply:
We will acknowledge receipt of your complaint within four days.
You will receive an initial response within fourteen days.
You will receive a final response within eight weeks.
The final response would be sooner if at all possible and may well be within the fourteen day period.
We try to ensure that complaints are handled promptly, fairly and effectively.
Putting things right
If we admit an error of omission we will apologise at the earliest opportunity.
We will explain if anything has gone wrong.
If appropriate, redress will be offered.
Learning from complaints
If we make a mistake we want to learn from it and identify ways to improve the service provided. We will tell you of any system changes made as a result of your complaint.
Finally if you are not happy with the way in which your complaint has been dealt with you can complain to the Legal Ombudsman at the following address;
PO Box 6806,
Normally you will need to bring a complaint to the Legal Ombudsman within 6 months of receiving a final written response from us about your complaint or within six years of the act or omission about which you are complaining occurring (or if outside of this period within three years of when you should reasonably have been aware of it)
Legal Ombudsman contact details
E mail email@example.com
Telephone No 0300 555 0333
I can be contacted as follows;
Main switchboard: 0161 998 9999
E mail : firstname.lastname@example.org